Product SecurityProduct Security
We help customers use Fluidra connected products securely throughout their lifecycle. This is Fluidra's central resource for the security of connected products: practical guidance, published advisories, and a direct channel for reporting security issues.
Stay secure. Stay connected.
Good security habits
Use these measures to protect connected products, accounts and networks.
Replace the default installer or factory password on your connected device, such as a pump, chlorinator or automation controller, before first use. Use a strong, unique password for your app account and turn on multi-factor authentication where it's offered.
Install mobile app updates as soon as they're available, and enable automatic updates where supported.
If something about your connected pool product looks wrong, use the Report a security issue section on this site to let us know.
Use current Wi-Fi encryption and change default router credentials.
Periodically check the users, installers and paired devices on your account, and remove any that no longer need it.
Use our dedicated form to report a suspected vulnerability or security incident involving a Fluidra connected product.